Pet Insure is an insurance designed for the furbabies and their pawrents. Pet Insure offers a 3-in-1 package benefit such as Medical Reimbursement, Pet Owner’s Liability, and 24/7 pet owner’s personal accident cover.

Pet Insure is insuring home pets or companion dogs regardless of the breed from six (6) months up to eight (8) years old.

Pet Insure does not cover the following:

1. • Stunt pets
   • Used for military, police or security services,
   • Raised and used for fighting,
   • Raised and used for sports
   • Less than six (6) months nor more than eight (8) years old.

*Limit forms part of and not in addition to the Medical Reimbursement limit
**Subject to a maximum accumulated limit of PHP 100,000.00 per Insured pet owner with multiple policies.
***Subject to schedule of indemnity relative to extent of injury

You can avail of Pet Insurance if you:

1. • are within 18-65 years old
   • are a Filipino or legal Philippine resident
   • have a GCash account
   • have a pet dog raised for companionship purposes only between the age of 6 months and 8 years

Pet owners engaged in any commercial breeding practices are not allowed to avail of this product.

No, the insured must be the one to purchase and provide pertinent details and declarations with respect to the pet to be insured.

There is no limit to the number of policies each GCash user or pet owner may purchase under their name provided each policy covers a different pet, satisfying that only one (1) policy shall be in force per pet per policy period.

Provided further that the maximum allowable accumulative limit for Personal Accident Cover shall be PHP 100,000.00 only, regardless of the number of insured pets or policies in force.

Premium payment will be deducted from your GCash wallet

You will need to activate your policy within 7 days. Otherwise, your policy will not be activated. Payment will be refunded to the GCash wallet.

Your coverage begins at 12:01 AM Philippine Standard Time the day following the date of activation.

Pet Insure has a waiting period of seven (7) days for one month cover and thirty (30) days for three months, six months, nine months, and one year cover from the effectivity of the policy in respect of Section 1 – Medical Reimbursement. During such time, if pet is diagnosed or suffers from any injuries, sickness or illness, any expense necessarily incurred to relieve pet of such condition shall not be recoverable or reimbursible from the policy.

*subject to ongoing changes in the Confirmation of Cover of the product.

None. Any veterinarian or clinic is acceptable as long as they are properly licensed by the regulatory bodies.

The policy does not specify which illnesses are covered. Exclusions include:

• Pre-existing conditions
• Inherited/congenital conditions
• Related to breeding, pregnancy, whelping, nursing
• Bilateral conditions (conditions pre-existing on one side of dog prior to policy inception)
• Related to anal glands, behavior, teeth
• More than one illness/injury per coverage period due to repetitive, specific, similar activity
• Internal/external parasites
• Illnesses for which vaccine is available
• Obesity or overweight, if not due to an underlying medical condition
• Osteoarthritis, spondylosis, luxating patella and diabetes

It covers both bodily injury and property damage caused by the insured dog’s actions to a third party. This includes liability if the dog bites a non-insured third party..

Please send a claim request by accessing the link: https://www.malayanonline.com/makeaclaim

• General Requirements

  1. Certificate of Cover and Copy of Policy, or Policy Number
  2. Government issued I.D./Company or School I.D. showing complete home address and signature of Insured, with photo
  3. Pedigree Certificate and/or RFID or microchip scanned serial number, only if submitted during policy issuance
  4. Pet Photo
  5. Written Incident Report

  In addition to the general requirements, the following documents must be submitted:

  A. Section 1 – Medical

  Reimbursement For Sickness/Illness Claims:

  1. Pet Baby Book/Veterinarian’s Records, and Certification from  the  attending Veterinarian on the illness or nature of treatment undertaken, and health condition of the pet
  2. Prescription of the Veterinarian for Medical Treatment
  3. Original Receipts of Medical Treatment and Medication of the pet

  For Accident-Related Claims

  1. Pet Baby Book/Veterinarian’s Records, and Certification from  the  attending Veterinarian on the illness or nature of treatment undertaken, and health condition of the pet
  2. Prescription of the Veterinarian for Medical Treatment
  3. Original Receipts of Medical Treatment on the pet
  4. Police Report or Affidavit of how the accident happened

  For Burial Assistance Benefits Claims (For Euthanasia only)

  1. Pet Baby Book/Veterinarian’s Records, and Certification from  the  attending Veterinarian on the illness or nature of treatment undertaken, and health condition of the pet
  2. Veterinarian’s Certification and reason for euthanizing the pet.

  B. Section 2 – Owner’s Liability

  For Third Party Property Damage Claims

  1. Written demand of the third party
  2. Itemized list of damaged property/ies
  3. Photographs of damages items/property
  4. Estimate of repair/replacement of damaged item/invoice/quotation
  5. Quit claim of third party

  For Third Party Bodily Injury Claims

  1. Written demand of the third party
  2. Death Certificate (Original/PSA Copy) of third party (in case of death)
  3. Medical Certificate/Clinical/Emergency room report of third party’s bodily injury/ies
  4. Original official receipt/s of medical expenses incurred by third party
  5. Statement of account from the hospital (if confined)
  6. Employment certificate with monthly compensation (if any)
  7. Valid ID of third party
  8. Quit claim of third party

  C. Section 3 – Personal Accident

  For Accidental Dismemberment and/or Disablement Claims

  1. Certified true copy of Certificate of Confinement or Medical Certificate
  2. Statement of account / hospital billing and records of confinement (original copy)
  3. Operating room report (if an operation was done)
  4. Certification from the attending physician if total disability
  5. Picture of claimant with the affected part

  For Accidental Death Claims

  1. Valid I.D. of Insured pet owner and his/her beneficiary
  2. PSA Death Certificate (original and authenticated)
  3. Affidavit of how accident happened or duly notarized police report
  4. Certified true copy of Post mortem exam if claimant died in the hospital
  5. PSA Marriage Certificate (original and authenticated) – if beneficiary is spouse
  6. PSA Birth Certificate of claimant (original and authenticated) – if beneficiary is parent/child
  7. PSA Birth Certificate of claimant and beneficiary (original and authenticated) – if beneficiary is brother/sister
  8. Filled out Client Information Sheet of beneficiary

The claim proceeds are paid through Fund Transfer. We will be requiring the following documents:

• Certification bearing bank account details (preferably RCBC account; other bank accounts will still be subject for management’s approval) duly signed by the Insured. (Template will be provided)
• Valid ID of the signatory on the release documents
• Any document that will prove or show Insured’s bank details
• Signed Release Document (Template will be provided)

This is subject to the submitted official receipts for reimbursement and the limit of coverage. Items excluded on the policy will not be reimbursed.

Yes, the insured may opt to cancel the policy and may be entitled to a premium refund subject to the short-period rate scale. In this case, please contact Malayan Insurance.

Should you have any concerns on insurance, You may:

1. • Call Malayan Insurance at (632) 8628-8628 or (632) 8242-8888 local 8628;
   • Send an email at csc@malayan.com;
   • Go to http://www.malayan.com/contact and fill out the form in this link;
   • Visit Malayan Insurance Customer Service Counter at 4^th Floor Yuchengco Tower, 500 Quintin Paredes Street, Binondo, Manila

For technical concerns, you may contact cs.ph@iglooinsure.com